Getting Started & Common Queries
- Entering Your Date of Birth
- I'm being taken to an old account?
- My invitation link has expired
- I want to delete my account
- How do I switch between transactions?
- My Camera is not opening, I can’t take a photo or selfie?
- How do I sign up or login?
- Why am I being asked to sign up and complete an ID check?
- My details are not correct, how do I amend them?
- My last name is showing abbreviated
- Do you carry out a credit check or search?
- What ID Documents do you accept?
- I have no photo ID, what do I do?
- I do not have a smartphone, tablet, laptop or PC
- Can I use saved copies or scans of my documents?
- I have not been asked for photo ID during the process?
- I’m being asked for a registration code