If your camera isn't opening when you're trying to complete your Online Biometric ID Verification, it's usually because your browser or device doesn't have permission to access your camera.
Before trying again, check the following:
- Make sure you've selected Allow when prompted to give your browser permission to use the camera.
- Check that your browser has permission to access your device's camera in your device settings.
- Close any other applications that may be using your camera (such as the Camera app, Zoom, Microsoft Teams, or FaceTime).
- Refresh the page and try again.
- If you're using a desktop computer without a camera, switch to a smartphone or tablet.
- If possible, try using a different browser or device.
The following guides may also help:
If the camera still doesn't open after trying the steps above, please contact your estate agent. They may ask you to complete your identity verification using an alternative method.