Clients do not usually need their registration code, and it is not provided by default. The code is typically only required if you switch devices during the registration process without scanning the QR code, or if your session expires due to inactivity.
If you have been away from the process for an extended period, we would generally recommend starting again by relogging in.
In most cases, repeated requests for a registration code indicate that your browser is preventing the session from being maintained. This is commonly caused by cookie restrictions, privacy settings, tracking protection features, or browser security settings that block the session from being stored correctly.
If the issue persists, please review your browser's cookie and privacy settings using the relevant support guide below:
- Chrome: Google Chrome Help – Cookies and Site Data
- Firefox: Firefox Help – Enhanced Tracking Protection and Cookies
- Safari: Apple Support – Safari Privacy Settings
If you are still unable to proceed, please contact Product Support and we can provide your registration code.