Help for clients
Q&A for clients completing their verification
- Date of birth
- Abbreviated surname on ID verification summary page
- Black camera screen
- Blank Compliance and ID screen
- Cannot take a selfie
- Document 'can't be read'
- Document rejection
- How do I go back to amend personal details
- How do I switch between my transactions online
- I am trying to access and complete a new verification, but I'm only seeing my old account / transaction
- I haven't been asked for ID
- ID verification Registration code
- Login issues
- My name is incorrect
- No photo ID
- QR Code
- Saved or scanned photos
- Unable to submit questionnaire
- Why have I been asked to complete the verification?