This guide provides a straightforward process for transferring funds within the CRM, ensuring users can efficiently manage financial transactions. This is sometimes shown as an 'Adjustment' however it is an Account Transfer. N.B. Adjustments are a different process which adds money to a record in CRM without a corresponding payment receipt. In this scenario we are transferring funds to correct an error in the Deposit Account without allocating funds to a specific property or 'person' record.
Alert! THIS IS NOT A STANDARD PROCESS AND SHOULD ONLY BE PERFORMED IN VERY RARE SCENARIOS.
1. Navigate to https://crm.iamproperty.com/Dashboards/Accounts
2. There are 2 ways this process can be performed. This guide will show both as they differ slightly.
3. Click the '3-line' menu.
Option 1
4. Click "Bank Transfer"
5. Click "Select bank account to debit"
6. Click the account you are moving the money from (In this case "Morgan& Co Client Account")
7. Click "Select bank account to credit"
8. Click the account you are moving the money to (In this case "Morgan & Co Held Deposits")
9. Click the "Date" field and set the date the transfer happened.
10. Click the "Amount" field and add the amount to transfer.
11. Click the "Description" field and add a clear description of why the funds are being transferred between accounts so any future queries can be easily answered.
12. Click "Transfer"
Option 2
13. Click onto the 'square' icon.
14. Click here.
15. The Origin account, i.e. the account being debited, is already set
Click "Select Destination Bank Account"
16. Select the account you are moving the money to (In this case "Morgan & Co Held Deposits")
17. Click the "Amount" field and add the amount to tansfer.
18. Click the "Description" field and add a clear description of why the funds are being transferred between accounts so any future queries can be easily answered.
19. Click "Transfer" to transfer the funds.
20. The transaction will (in this case) show in the Client Account as a debit with the description "Funds transfer to resolve issue."
21. In this example we click "Morgan & Co Held Deposits" and the transfer will show as a credit.
