This guide provides essential instructions for making adjustments in CRM accounts, which can significantly affect bank balances and management fees. It emphasises the importance of careful handling during adjustments to ensure accurate financial records and reconciliation. By following the steps outlined, users can effectively manage corrections while avoiding potential pitfalls. Additionally, support contact information is available for further assistance, ensuring users have help when needed.
1. Navigate to https://crm.iamproperty.com/Dashboards/Accounts
Adjustments
Tip: Tip!
The Adjustment will impact the (CRM) bank balance and make funds available, or reduce the balance available, on the ledger. In most cases it is recommended that the Management fee exclude button is switched on, as otherwise the adjustment transaction will impact the percentage management fee charged when completing the Perform Payments process. Below we use the example of a correction of £50 due to a incorrect amount keyed on a bank transfer.
Adjustments should not be required during the normal course of processing; however, there are occasions when corrections will be necessary. When considering how to apply an adjustment, bear in mind the impact to the transaction, e.g. the bank reconciliation.
If you have any queries or need assistance, contact the support team at 01865 860 871 or crm.support@iamproperty.com.
2. Click "Accounts"
Click "General"
Click "Adjustment"
3. Select the "Account type" that you are creating the adjustment for.
4. Click "Record", start typing the record details and select from the list.
5. Click on any sub-category and select the appropriate record.
6. Click and select the "Bank account" the adjustment is for.
7. Click and enter the "Amount" and select "Credit" or "Debit"
8. Enter a "Transaction Note" make this as clear as possible so the adjustment is clearly explained for future reference.
9. Click "Man Fee Exclude" to not collect the Management fee. This is advised, otherwise you may be collecting a management fee twice.
10. Click "Collect"
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