How do I verify a Landlord who doesn't have an email, valid photo ID or cannot complete a verification

Running a manual PEP & Sanctions check on a Landlord

There may be occasions where your Landlord is unable to complete an online verification. This may be because they don't have a laptop, smartphone, email address, valid Photo ID or not be tech savvy. 

There is a solution to be able to run a PEP & Sanctions check in the system, and upload supporting documents. Please check with your Money Laundering Officer as to which documents your business will accept.

Please follow the below process:

• Add landlord to the Lettings Compliance platform using the normal process.
• Add their email address as dummy data and leave the phone number field empty; This will ensure the landlord doesn't receive a verification invite and future chasing emails / texts.
• Answer the risk assessment and complete the onboarding process in full, ensuring to click the Finish button.

The next step of the process is to add the Landlord as a Tenant, in order to run a PEP & Sanctions check

• Click on the left Tenant menu and click the Add Tenant button
• Input the name, email address (or dummy email if no email available) and Date of Birth
• Click the continue button
• Click the Finish button on the next page; The PEP & Sanctions check will run.

 The client will now appear in the Tenant list. 

Click on the client name to open the Verification Result page

• Download the PEP & Sanctions check using the arrow next to the Verification Report

Now navigate to the Home menu and click on the Landlord name

Click on the client name to open the Verification Result page

Now you can upload the PEP & Sanctions check and any other documents

• Click Manual File Upload to upload the PEP & Sanctions check that you previously ran and saved
• Upload a proof of address document and a photo ID document. 
• Check with your money laundering officer for document requirements for your business
• Add any supporting notes by clicking the Add Comment button then Save. 

You can now change the Pending next to PEP check and Sanctions check by click on the yellow 'pending' and changing to Pass or Fail

If you have identified a PEP or someone on the Sanctions list, we recommend speaking with your Money Laundering Officer and follow your internal process.