If your client's Biometric ID Verification is showing as Processing, it usually means they have successfully completed the verification process and their submission is awaiting a manual review by the verification provider.
These reviews are typically completed within 4 working hours.
If the verification is submitted after 5:00pm (Monday to Friday), or outside normal business hours, it will be reviewed within 4 working hours of the next working day, with processing resuming from 9:00am.
For submissions made over a weekend, any verification that enters the Processing stage will be reviewed within 4 working hours from 9:00am on Monday.
No further action is required while the verification is processing. Once the review has been completed, the result will automatically update within Movebutler.
If your client's verification is still showing as Processing after the expected review time, please contact Product Support, who will be happy to investigate the status of the verification for you.