If your client hasn't completed their Online Biometric ID Verification, you can resend the invitation at any time.
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From your Dashboard, navigate to Property Audit.
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Click the property address to open the Transaction Overview page.
- Next to your client's name, click the three vertical dots.
- Select Resend Invite.
This will resend the Online Biometric ID Verification email to your client, allowing them to complete their identity verification.
Unable to see the “Resend invite” option?
If the Resend invite option is not visible, it’s likely that the initial invite has not yet been sent.
To send the first Online Biometric ID Verification invite, read our guide here