The Client Charging module allows you to recover the cost of AML checks by charging vendors, buyers, or both.
You will be charged a fixed base rate for each AML check, and you can choose the amount you wish to charge your clients. This allows you to recover your costs or apply your own service fee.
How Client Charging Works
Client charging operates as a branch-level blanket setting. This means the feature is configured independently for each branch within your agency.
Once enabled for a branch, all clients within the selected category (buyers, vendors, or both) will be charged. It is not possible to exempt individual clients from payment while client charging is enabled for that branch.
For example, if you choose to charge buyers only, every buyer onboarded through your branch will receive a payment task. It is not possible to exempt individual clients from payment while the feature is enabled.
For agencies with multiple branches, this allows different charging policies to be applied. For example, one branch may choose to charge buyers for AML checks, while another branch may choose not to use client charging at all.
Ability For Parties To Pay Together
If your agency uses the Client Charging module, you'll see a checkbox when onboarding a client that controls how payment is collected.
This option is often misunderstood. As explained in the Client Charging section, all applicable clients will be charged when the module is enabled. The checkbox does not determine whether a client is charged, it determines who pays.
- Ticked – Each client will receive their own payment request and will pay for their own AML checks.
- Unticked – The Lead Client (for example, the Lead Vendor or Lead Buyer) will receive a single payment request covering the AML checks for all members of their party, provided they were added during the same onboarding session.
This gives you the flexibility to decide whether each client pays individually or whether the lead client pays on behalf of everyone in their party.
Digital Onboarding
For clients who complete Digital Onboarding or an Online Biometric ID Verification, a payment task will appear on their dashboard after they have completed their identity verification.
Please note that completion of the ID verification is not dependent on payment. Clients can successfully complete their AML checks before paying the associated fee.
In-Platform Onboarding
For clients who are onboarded by a member of your team within the platform, an email invitation will be sent approximately one hour after the in-platform AML checks have been completed. The invitation will ask the client to create an account and complete their payment online.
Payment Timescales
Clients have five days from the date they begin their ID verification to make payment.
If payment has not been received within this period, the cost of the AML check will automatically be deducted from your agency's available credit balance.
Clients Unable To Pay Online
If a client is unable to make payment through the platform, for example, because of restrictions imposed by their bank or card provider, or because they do not have access to a suitable device, it is at your discretion whether you accept payment by another method.
Please note that Movebutler cannot facilitate payments outside of the platform, and payment can only be completed using the online payment task provided to the client.
If you're interested in charging clients for their AML check, please contact Product Support or visit here