Viewing and Managing Viewer Feedback for a Property Viewing - Sent Via the Viewing Templates Option

1.If you have enabled the Viewing Templates and set the Auto Send option your viewer will get the request for the feedback via email or SMS (as set by you).

The request can be manually pushed from the feedback section of the viewing record. In this guide we will look at feedback request sent via the Auto Send option.

The content of this email and the time delay after the viewing is set by You, creating this is covered in another guide.

2. Click the link in the email

3. The Viewer will be taken to this screen where they can leave their feedback.
Click here.

4. Click the "Please enter your feedback here..." field and enter any text feedback.
Click "Submit"

How do you as the agent see that feedback has been sent and manage that feedback? There are a number of ways that the feedback can be viewed. These are shown below.

In all cases where the viewer is sent a feedback request message either automated or pushed out to them manually the feedback they leave will be 'Private' this creates feedback that only you, the agent can see. If you want feedback to be available to Landlords/Vendors in their portals, copy the feedback to the 'Public' side of the feedback form.

6. There will be a notification in the 'Bell' icon at the top of the screen. Click "Notifications"

7. Click "Applicant Viewing Feedback Received"

8. You will then see the viewing feedback received. For example "57 Elton Parade, Darlington Mr Lettings Applicant - 11/06/2025 10:30:00 - An amazing property and one I will definitely consider."

There are 2 areas in the Activity List that can help manage feedback. Viewings Requiring Feedback and Viewings Applicant Feedback Received

10. This section can be used, for example, if the viewer has been called to request feedback or has left feedback in a different way.

11. Feedback can be managed from Viewings Requiring Feedback on the Activity list. Click here.

12. Click "Open Viewing"

13. Click "Feedback"

14. Click "Public Feedback" to add feedback the Landlord or Vendor can see or click Private feedback to not display the feedback.

15. Click "Save Viewing" to save the viewing and stay on the screen.

16. Click "Save Viewing & Close" to close the feedback screen.

17. This section would be used when the Viewer has responded to the automatically sent (or manually sent) viewing email or SMS.

18. Click "Viewings Applicant Feedback Received"

19. Click here.

20. Click here.

21. Click "Open Viewing"

22. Click "Feedback"

23. The feedback left will be in 'Private Feedback', allowing you to edit and move over to the public feedback area.

24. Click "Save Viewing"

25. From the property record
Click "Viewings"

26. Click here.

27. Click "Feedback"

28. To keep your feedback private, use the 'Private Feedback' option, this will mean any feedback left does not show in the Portals. Click the "Public Feedback Notes" field to make feedback available in the portals.
Once completed, click "Save Viewing & Close"

29. If you have completed adding the feedback then in the "Would you like to mark this viewing as Feedback Received?" field click yes mark it, otherwise click no and this will allow you to revisit the feedback and add more.

30. Feedback left will also show in the property journal.