Once your client has completed their verification, the Onboarding Status on the transaction overview page will update. The Due Diligence status will change to Action Required, and a red Action Required button will appear. Click this button to access the Customer Due Diligence page.
At a minimum, you must respond to the question in the blue box titled “Due diligence requires approval.” However, there may be additional actions that need to be completed depending on the case.
Examples of this process can be viewed in the video below.